Returns

• Changed your mind? Tell us within 14 days of the day your order arrives, then send it back within 14 days of telling us. You pay the return postage.
• Faulty, damaged or not what you ordered? We pay the return postage and refund you in full, including the original delivery charge.
• We refund to the card or wallet you paid with.

You can cancel your order for any reason within 14 days, starting the day after it is delivered to you. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, email forhad.sde@gmail.com with your order number and the items you are returning. You do not have to give a reason. Then send the items back within 14 days of telling us.

You pay the cost of sending items back when you have changed your mind. Please use a service you can track, because the parcel is your responsibility until it reaches us.

We refund the price of the items and the standard delivery charge you paid for them. If you return only part of an order, the delivery charge is refunded only where the whole order comes back. We refund within 14 days of receiving the items back, or of you showing us proof that you sent them, whichever is sooner.

You can try clothes on as you would in a shop. If an item comes back worn, washed, damaged or with the tags removed, we may reduce the refund to reflect the loss in value.

For review: The law requires the original standard delivery charge to be refunded when a customer cancels within the cancellation period, even for a change of mind. The summary you gave covers return postage only, so this draft refunds the original delivery on cancellation to stay within the Regulations. Please confirm, ideally with advice. Also give the address returns should be sent to; the draft says we email it, because none has been confirmed.

Under the Consumer Rights Act 2015 what you buy must be as described, fit for purpose and of satisfactory quality. If it is not, or we sent the wrong thing, email forhad.sde@gmail.com with your order number and, if you can, a photo.

We will pay the return postage, either with a prepaid label or by refunding what you paid to send it. Within 30 days of delivery you are entitled to a full refund. After that we will offer a repair or a replacement first, and a refund if that does not solve the problem. A refund for a faulty or wrong item always includes the original delivery charge.

When you tell us you are returning something, we reply by email with the address to send it to and, for faulty or wrong items, how we will cover the postage.

These rights are in addition to any others you have by law. For delivery questions see our delivery policy, and for everything else our terms of sale.